Ooredoo reveals investment in mobile network and customer experience

      Published on Saturday, 15 February , 2020      902 Views     
Ooredoo reveals investment in mobile network and customer experience

  • Technology

Ooredoo has revealed its investment in network and customer experience in Qatar, Oman, Kuwait, Iraq, Algeria, Tunisia, Indonesia and Myanmar.

Ooredoo’s EBITDA grew 11 percent to 3.183 billion with EBITDA margin of 40 percent in the fourth quarter of 2019. EBITDA of Ooredoo rose 5 percent to QAR 12.8 billion with EBITDA margin of 43 percent in 2019.

Ooredoo Group’s mobile phone customer base rose 2 percent to 117 million, mainly driven by new customers in Indonesia, Myanmar and Kuwait.

Ooredoo leads in 5G adoption with live commercial 5G networks in Qatar and Kuwait and successful 5G testing in Oman.

Ooredoo Qatar applied 5G technology during the FIFA Club World Cup Final in December 2019 in Doha with coverage and network quality. Ooredoo Oman has showcased the power of 5G at experience zones in its stores across Muscat and Salalah.

Ooredoo Algeria offered 4G services in all 48 provinces, building the fastest mobile network in Myanmar, reconnecting services to the liberated areas in Iraq and achieving the widest 3G coverage in the country, and capturing a strong 4G market leadership position in Tunisia.

Indosat Ooredoo has completed the sale of 3,100 telecom towers for IDR 6.39 trillion (equivalent to QAR 1,644 million). This transaction will allow Indosat Ooredoo to further invest into the network and improve customer experience.

“Our success was driven by the precise execution of our digital transformation strategy, in concert with the culture of innovation which permeates Ooredoo Group. This enabled us to remain agile and meet the changing needs of our customers,” Sheikh Saud bin Nasser Al Thani, chief executive officer of Ooredoo, said.

Ooredoo Qatar said mobile phone customer numbers were 3.3 million by year-end in line with 2018.

Ooredoo Qatar’s 5G presence continued to be well received by customers, while an enhanced portfolio of digital services contributed to a growth in post-paid customers. The new Ooredoo ONE all-in-one home service increased the number of digital entertainment customers.

Ooredoo Oman migrated some of its prepaid customers to post-paid plans in line with its strategy to target higher value customers. Customer base stood at 2.9 million at the end of 2019.

Ooredoo Oman participated in the Telecommunications Regulatory Authority’s 5G Roadmap event and showcased the power of 5G at experience zones in its stores across Muscat and Salalah.

Ooredoo Oman expanded its broadband network to cover almost all provinces across the Sultanate, and the company’s Supernet network now covers over 98 percent of Oman’s population.

Ooredoo Kuwait’s innovative product offering enabled it to grow its customer base by 12 percent to 2.6 million at the end of 2019.

Ooredoo Kuwait launched 5G internet plans and 5G MiFi router.

Asiacell – Iraq reported a flat customer base of 14.2 million customers. Asiacell upgraded its entire network to support 3G, achieving the widest 3G coverage in the country.

Ooredoo Algeria’s mobile phone customer base was 12.6 million at the end of 2019. The company expanded its 4G network by installing 1,400 new technical sites across the country, enabling it to become the first operator in Algeria to cover all 48 provinces with 4G.

Ooredoo Tunisia said its mobile phone customer base grew 1 percent to 9.2 million in 2019.

Indosat Ooredoo reported growth of 2 percent in its mobile phone customer base to reach 59 million customers, supported by the expansion and improvements to its 4G BTS network and the use of digitisation to enhance its customer experience.



Ooredoo Myanmar grew its mobile phone customer base by 20 percent to 11.5 million at the end of 2019, supported by the company’s growing digital offering and optimised customer acquisition strategy.

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Category Technology | 2020/02/15 latest update at 8:15 PM
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