Muscat Duty Free General Manager Rob Marriott has said engaging shoppers, lifting service levels and focusing on opportunity categories such as destination merchandise are among the early priorities in his new role.
The decision to reduce service fee for patents, utility models and industrial designs for students, research centres and…303 Views | the publication reaches you by | Oman News
Muscat Duty Free opened its stores at the new Muscat International Airport in March 2018.
“I’ve been in retail many years and I take a simple view: what does the customer want? We have to listen to them and get the offer right. That’s the plan this year, to tweak the detail and to work hard with the team. We have introduced a programme called HOT Smile – HOT for Hello. Often. Thanks – so that visitors are assured of a good experience. It’s all about the people we serve and the colleagues we work with.”
With the stores only just over a year old, Marriott said it is too early to plan for upgrades, but fine-tuning of the mix will continue.
The UK and Oman will open a new joint training base in the sultanate early next year. The…1416 Views | the publication reaches you by | Oman News
Do you have information you want to reach our readers?